1. Booking and Payment

• A 50% non-refundable deposit is required to secure your booking and date. Orders are not confirmed until the deposit is received.

• The remaining 50% balance is due 10 days before the agreed collection/delivery date.

• If the final payment is not received 10 days before, I reserve the right to cancel the order and retain the deposit.

• For orders placed less than 10 days in advance, 100% payment is required upfront.
   

2. Cancellations and Changes

• Cancellations: If you cancel your order more than 10 days before the event, the 50% deposit is non-refundable.

• Late Cancellations: If cancellation takes place less than 10 days before the date of collection/delivery, the full balance (100% of the order value) is still owed and non-refundable.

• Changes: Any changes to the design, size, flavour, collection or delivery arrangements must be made at least 10 days before the event and are subject to availability.
   

3. Allergens and Ingredients

• All products are produced in a home kitchen that handles nuts, dairy, gluten, eggs, soy, and other allergens.

• While I take precautions to prevent cross-contamination, I cannot guarantee that any product is 100% free from allergens.

• It is the customer's responsibility to notify their guests of this risk.

• Standard Advisory: All products contain or may come into contact with: Milk, Eggs, Wheat (Gluten), Nuts, Peanuts, Soya.
   

4. Collection, Delivery and Liability

• Once cakes are collected or delivered, I am not responsible for any damage occurring due to improper handling, transport, or storage. Whilst every effort will be made to deliver orders at the agreed time, I cannot be held responsible for delays caused by road closures, traffic incidents, vehicle breakdowns, severe weather, or other circumstances outside my reasonable control.

• The customer must ensure that someone is available to accept delivery at the agreed address and time.

• Detailed storage instructions will be provided, and I am not liable for cakes not stored correctly.
   

5. Acceptance of Terms

• By paying the deposit, you agree to these Terms and Conditions.
   

6. Pricing & Service Charge

• All orders include a service charge (18%), which covers operational costs such as utilities, equipment wear, packaging, admin time, and compliance requirements.

• This charge is applied to every order and is included in the final invoice total.

• The service charge is non‑refundable.

• Service charges are calculated based on the total value of the order before payment is requested.